Help & Insights
Frequently Asked Questions
Find fast, transparent answers regarding our social media, website management, and post management services designed for growing businesses.
Support by Category
Select a topic area or browse our detailed FAQ sections below.
Social & Post Management
Scheduling, monthly editorial calendars, content creation, copywriting, and multi-channel posting workflows.
Explore Social FAQs →Website Management
Domain administration, hosting, routine content updates, security monitoring, and design enhancements.
Explore Web FAQs →Billing & Agreements
Onboarding, flexible monthly retainers, invoices, cancellation terms, and refund guidelines.
Explore Billing FAQs →Frequently Asked Questions
Everything you need to know about working with Alaxora.
1. Social Media & Content Management
We start with a monthly strategy session to outline upcoming goals, launches, and themes. Our team drafts custom visual assets and engaging captions, delivering a full calendar for your review. Once approved, posts are published automatically across your chosen platforms with regular monitoring.
Not necessarily. While authentic photos from your team or products are always impactful, we can source curated commercial photography, craft bespoke branded graphics, and design typography layouts that align with your brand guidelines.
We manage LinkedIn, Instagram, Facebook, X (formerly Twitter), and Pinterest. We tailor format, voice, and hashtags specifically to each platform's audience.
2. Website Care & Management
Our website management service includes content updates, new page additions, security checks, routine backups, speed optimisation, and resolving technical hiccups so your digital storefront runs reliably 24/7.
Standard content updates and minor layout tweaks are usually handled within 24 to 48 business hours. For urgent technical matters, our support inbox prioritises critical requests immediately.
We do both. We can audit and take over management of your existing site, or design and launch a brand new, mobile-responsive website tailored to your business needs.
3. Onboarding, Contracts & Policies
No. We believe in earning your trust month after month. Our monthly retainer packages offer flexible terms with a standard 30-day notice period for cancellation.
You can review our complete policies at any time on our website: Terms of Service, Privacy Policy, Refund Policy, and Support Policy.
Still have questions?
Our Ely-based team is here to assist. Book an introductory discovery call or drop us an email.